Shipping & returns

Delivery in the United States

Hanout Shop ships to addresses within the United States. Standard shipping costs $6.85. Orders with a product subtotal of $99.00 or more qualify for free standard shipping. Discounts and applicable taxes are shown before you pay. Your checkout summary confirms the final charges.

Processing and delivery

Our standard dispatch target is 2–3 business days after payment. Economy delivery typically takes another 5–8 business days. These are estimates, not guaranteed arrival dates; holidays, weather and carrier delays may affect delivery. Tracking is available when your order is marked shipped.

Address changes and damaged parcels

Contact hello@hanoutshop.com promptly if your address is incorrect. Changes may not be possible after dispatch. For damage, missing contents or an incorrect item, send your order number and photographs of the item and packaging so we can investigate.

Returns

Request a return of unused non-food merchandise within 30 days of purchase. Items must be in their original condition and packaging. Food, perishable items and custom orders cannot be returned; contact us if there is a quality problem. For packs, contact us about the affected component before returning anything.

Starting a return

Email hello@hanoutshop.com with your order number and reason. Wait for approval and shipping instructions before posting a parcel. Our contact address is Hanout Shop, 5551 Goodhue Ave, Rockford, IL 61109, United States. We will confirm the return destination and any return shipping charges when approving your request. For an error or damaged item, contact us to arrange the appropriate resolution.

Refunds

We inspect approved returns and notify you of the decision. Approved refunds are submitted to the original payment method within 10 business days; your bank may take additional time. Contact us if a refund has not appeared after 15 business days.